Loviqe products are only available for purchase via our website.

Yes, all our products are pH tested. Each of our products is formulated with a specific pH to deliver the best results for its intended purpose. While all products are pH tested to ensure they fall within a safe range for your skin, different formulations require varying pH levels to effectively cleanse, hydrate, or treat the skin.

Our gentle formulas are suitable for most skin types. We always recommend patch testing, particularly for those with known sensitivities or allergies. Please refer to the ingredients on the product page or our Glossary. To patch test, place a small amount of the product on the inside of your arm and leave it for 24 hours before using our bodycare products for the first time.

Even with naturally derived ingredients, some individuals may be sensitive to certain botanicals or essential oils, much like food allergies. Our products contain ingredients that may not be suitable for people with known skin sensitivities or allergens. Please carefully review the product ingredients before purchasing any Loviqe products. If you experience any irritation or reaction, discontinue use immediately and rinse the affected area with clean, cold water.

At Loviqe, we believe your shared moments are deeply personal, and each couple’s experience with our products is unique. We want your journey to be shaped by you. If you’d like to share feedback or tell us about your experience, we’d love to hear from you. Please feel free to reach out to us directly via email.

Delivery within Australia:
~ Flat rate of AUD $15 for orders under AUD $95.
~ Free shipping on orders over AUD $95.

Delivery times may vary based on your location; however, they typically range from 2 to 8 business days once your order has been processed.

You can easily track your order by clicking the 'Track my order' link in the footer of our website. Alternatively, you can check your shipping confirmation email for tracking details and estimated delivery times. If you need further assistance, our Customer Care team is happy to help.

Because we care about hygiene and the safety of our customers, all product purchases are considered final once opened. For this reason, we are unable to accept returns or exchanges due to change of mind. We understand that choosing bodycare products is a personal experience, so if you have any questions before your purchase, feel free to reach out to us. Our team is always here to help you make the best choice.

If an item arrives damaged or incorrect, Loviqe will be happy to offer a refund or exchange. To initiate this process, please provide the original proof of purchase along with photos of the damaged or incorrect, unused items. Products must be returned within 7 days of receipt for us to process any refund or exchange. Return postage will be reimbursed for damaged or incorrectly sent items, and refunds will be issued in the original form of payment. For assistance, please email our Customer Care team who will be happy to assist.

Yes, Loviqe is 100% cruelty-free. We never test our products on animals, and we are committed to ethical, cruelty-free practices throughout our entire production process.

No, Loviqe products are free from silicones. While silicones create a smooth, silky feel, they can build up on the skin, potentially causing blockages and dryness over time. We prefer natural ingredients that nourish and support your skin without leaving any residue.

No, Loviqe products do not contain parabens. Parabens are commonly used as preservatives in personal care products, but they have raised health concerns due to their potential to disrupt hormones. We are committed to providing safe, high-quality products, which is why we ensure that our formulas are free from parabens.

No, Loviqe products do not contain synthetic ingredients. We avoid artificial additives, fragrances, and dyes that can irritate the skin or disrupt its natural balance. Instead, we focus on using natural, plant-based ingredients to create gentle, effective formulations.

No, Loviqe products do not contain phthalates. Phthalates are chemicals often used to make plastics more flexible, but they have raised health concerns due to their potential links to hormone disruption and other risks. We are committed to providing safe and high-quality products, which is why we ensure that our products are free from phthalates.

No, Loviqe products do not contain SLS, SCS, or ALS. Sodium Lauryl Sulfate (SLS), Sodium Coco-Sulfate (SCS), and Ammonium Lauryl Sulfate (ALS) are surfactants commonly used in personal care products like shampoos and body washes to create lather and remove dirt and oil. However, these ingredients can be irritating to sensitive skin and may strip natural oils. We prioritise gentle, skin-friendly formulations, which is why we avoid using SLS, SCS, or ALS in our products. We focus on delivering effective, gentle alternatives that are safe for most skin types.

The ‘best before’ measure of your Loviqe products is determined at the time of opening. The jar icon on the back of the label indicates the number of months the product will be at its best once open. For example, 6M equals six months from date of opening. Loviqe products have a recommended shelf life of 12 months after manufacture, prior to opening. For best results, we recommend prompt initial use and observation of the products storage recommendations. To help prevent contamination and exposure to bacteria, always use clean hands when handling Loviqe products. For jar products, we recommend using a scoop or spatula to avoid direct contact with the product.

You can easily dispose of our packaging through curbside recycling or designated composting facilities. Here’s a breakdown of the individual components:

Shipping Boxes & Hex Wrap
Our eco-friendly, kraft brown shipping boxes are made from 100% recycled materials and are FSC-certified, making them both recyclable and compostable. The hex wrap is also made from FSC-certified paper and can be recycled or composted. Simply place these items in your curbside recycling bin or drop them off at your local composting facility if you don’t compost at home.

Bottles & Jars
Our PET and BPA-free plastic bottles, jars, and lids are fully recyclable and can be placed in your curbside recycling bin. Please remove the pump from the bottles before disposal, as these are not recyclable at this time.

Our bottles and jars are made from stable, non-reactive, amber BPA-free PET plastic. This choice prioritises safety for personal care products while offering a break-resistant alternative to glass, making them perfect for wet areas. It’s also worth noting that PET plastic has a lower carbon footprint compared to glass, thanks to its lighter weight and more energy-efficient production process.

No, the PET packaging will not affect the product. Our bottles and jars are made from stable, non-reactive, BPA-free PET plastic, which safely preserves the integrity of your personal care items. When stored correctly, this material protects against contamination and maintains product quality.