Frequently asked questions.

Here are answers to our most frequently received inquiries. If there is a specific nuance we have missed, please reach out directly to our Customer Care team for dedicated assistance.

General information.

Loviqe formulations are thoughtfully composed, manufactured, and packaged within Australia to guarantee the highest quality of regional production standards.

Our sensory body care collection is available for purchase exclusively via our official flagship website. We do not distribute our formulations through third-party retailers or digital marketplaces, ensuring every vessel arrives direct from our production facilities to preserve full molecular stability and brand authenticity.

Product ingredients & usage.

Yes, our entire body care collection is rigorously tested to ensure absolute skin compatibility. Each formulation is calibrated to a specific pH level tailored entirely to its purpose. While a body wash requires a different level than a lotion to perform effectively, every product falls within a deeply gentle and safe range to protect your natural skin barrier.

Our gentle, universal formulations are carefully composed to suit most skin types. We always recommend patch testing before introducing a new body care routine, particularly if you have known sensitivities or allergies. To perform a patch test, apply a small amount of the formulation to the inside of your arm and leave it for twenty-four hours. For a detailed breakdown of our active botanical compounds, please refer to our Ingredients pages or our Glossary.

While our universal formulations are carefully composed using premium botanical extracts, individual sensitivities to specific natural compounds can occur. We strongly advise reviewing our full ingredient listings prior to purchasing to ensure compatibility with your personal allergens. If you experience any irritation or redness, discontinue use immediately, rinse the area thoroughly with clean, cold water, and seek professional medical guidance if symptoms persist.

Our entire body care collection is engineered using high-grade, plant-based botanical extracts. While industry definitions for clean formulations vary, we prioritize premium botanical compounds to ensure our products remain deeply gentle, pH-balanced, and compatible with the natural skin barrier. We purposefully avoid synthetic fillers and irritating agents to provide a safe, restorative experience. For a detailed breakdown of our active compounds, please refer to our individual product pages or our Glossary.

Yes, our entire body care directory is completely cruelty-free. We never test our formulations on animals, and we maintain strict, cruelty-free compliance across every stage of our regional production and sourcing processes.

No, our entire body care collection is completely formulated without silicones. While synthetic silicones are commonly used in mass-market retail to mimic smoothness, our plant-based botanical lipids achieve an identically silky texture that allows the body to breathe naturally. We prioritise clean, nutrient-dense compounds that absorb seamlessly, leaving the skin velvety-soft and thoroughly conditioned without any inert film or heavy residue.

No, our entire body care collection is formulated completely free from parabens. While traditional parabens are widely deployed as synthetic chemical preservatives in conventional personal care, we utilize advanced, gentle alternatives to ensure your product remains structurally stable and safe. We prioritise clean, modern chemistry to protect the integrity of our botanical compounds without introducing harsh chemical stabilisers.

No, our entire body care collection is formulated completely free from synthetic fragrances, artificial dyes, and harsh industrial additives. We purposefully avoid petroleum-derived fillers and aggressive artificial stabilising agents that can alter the body’s natural skin barrier comfort. Instead, we focus on utilising premium, plant-based botanical extracts and cold-pressed essential oils to ensure our formulations remain clean, gentle, and perform with absolute structural integrity.

No, our entire body care collection is formulated completely free from phthalates. While phthalates are commonly used as chemical softeners or scent extenders in conventional personal care, we strictly prohibit their use to ensure your formulation remains clean and structurally uncompromised. We prioritize pure botanical compounds to protect the long-term integrity of your daily routine without introducing unnecessary industrial additives.

No, our entire body care collection is formulated completely free from Sodium Lauryl Sulfate, Sodium Coco-Sulfate, and Ammonium Lauryl Sulfate. While these conventional chemical surfactants are widely deployed in mass-market retail to force a synthetic lather, they can strip vital lipids and disrupt the natural moisture mantle. We prioritize gentle, plant-derived alternatives that thoroughly cleanse the body while keeping the skin barrier entirely balanced and deeply conditioned.

Our formulations carry a recommended shelf life of twelve months from the date of manufacture when stored unopened. Upon initial opening, the lifetime of your product is guided by the period-after-opening symbol located on the vessel label, indicating the precise number of months the formulation maintains full stability. To preserve the molecular integrity of our active botanical compounds, we recommend prompt initial use and adherence to our direct storage parameters.

Our formulations are designed with an understated, intimate presence that stays close to the body. While the bright top notes of fresh citrus provide an immediate sensory lift during your application, they naturally soften over time, leaving a quiet, earthy patchouli trail that lingers gently against your skin chemistry without overwhelming your space.

Safety & sustainability.

Our packaging architecture is guided by a deliberate commitment to material circularity and minimal design. Our signature cotton bags are crafted from unbleached natural fibres, thoughtfully composed to encourage long-term reuse within the contemporary interior. We intentionally eliminate redundant secondary cartons, excess paper inserts, and unnecessary plastic inner seals to systematically reduce material waste, ensuring every vessel arrives securely sealed and quality-checked direct from our facilities.

To honour our commitment to material circularity and minimal packaging waste, we are currently developing a premium, large-format conscious refill system for our signature body care collection. By maintaining our high-grade amber polymer vessels as permanent fixtures across your vanity landscape, you will soon be able to replenish your formulas seamlessly while reducing global environmental footprints.

Our packaging components are selected for easy circularity through standard domestic recycling or localised composting systems.

Compostable mailers. Our shipping mailers are certified for both home and industrial composting, naturally breaking down within 120 days.

Shipping cartons and hex wrap. Our brown craft boxes and protective paper hex wrap are made from recycled, certified fibres and can be placed directly into your curb-side recycling bin.

Vessels and closures. Our amber polymer bottles, jars and matching lids are completely recyclable through curb-side systems. Please separate and remove the functional pump mechanism before disposal.

Bringing premium body care into active wet zones requires an uncompromising focus on safety. We purposefully deploy high-grade, shatterproof amber polymer to guarantee absolute structural security and wet-area safety across your ensuite landscape, completely avoiding the vulnerability of traditional glass. Our vessels are entirely non-reactive and free from bisphenols, while their lighter weight significantly lowers transport emissions to reduce our overall environmental footprint.

Yes. Our high-grade amber polymer vessels are specifically engineered to endure the variable humidity and temperature fluctuations of active steam zones and wet ensuite areas. Unlike traditional glass, which poses a severe fracture risk on tiled surfaces, our shatterproof construction guarantees absolute structural safety while our dense protective finish blocks light degradation to fully preserve the molecular integrity of the botanical compounds inside.

No, our high-grade amber polymer vessels will not affect your product. We utilise entirely stable, non-reactive, and bisphenol-free materials designed specifically to preserve the long-term molecular integrity of our botanical extracts. When stored according to our environmental recommendations, this protective shield defends the formula against external degradation to maintain absolute stability and quality.

Shipping & returns.

Standard orders are typically dispatched within three business days, operating Monday through Friday. Please note that during promotional windows or seasonal holiday periods, processing timelines may be extended. Orders are not processed or dispatched on weekends or Australian public holidays.

Yes. We offer international shipping via Australia Post International Standard to New Zealand, the United Kingdom, the United States, Canada, and Singapore. To ensure your formulations arrive securely, shipments are limited to a maximum weight of one kilogram per order. Exact delivery costs are calculated automatically at checkout and include Australian taxes. Please note that these fees do not include any foreign duties, localised taxes, or import fees that may be applied by your destination country. For more details, please review our full Shipping Policy.

Complimentary shipping Australia-wide on your introductory order. Join our mailing circle in the footer below to receive your unique welcome code.

For subsequent orders within Australia, a flat rate of $12.95 applies for purchases under $100, and complimentary shipping is provided on all orders over $100. Delivery timelines typically range from 4 to 6 business days once your order has been processed.

For international orders, shipping fees are calculated automatically at checkout based on your delivery address, with standard delivery times ranging from 4 to 7 business days depending on your destination country. International shipments are sent via Australia Post International Standard and are limited to a maximum weight of 1kg per order to ensure your formulations arrive securely.

You can monitor your delivery by utilising the tracking link located in the footer of our website. Alternatively, your shipping confirmation email contains full digital tracking credentials and updated delivery milestones. If you require further assistance, please contact our Customer Care team for dedicated support.

We offer a 30-day change-of-mind return policy on all unexamined, unopened formulations in their original condition. Due to the strict hygiene and personal nature of our sensory body care vessels, we are unable to accept returns or exchanges on any opened or used products. To initiate a return, please contact our Customer Care team within 30 days of delivery. Please note that return shipping and handling costs remain the responsibility of the customer.

If your formulation arrives damaged or incorrect, please contact our Customer Care team within 24-28 hours of delivery. To allow our team to resolve the issue promptly, please email us with your order details and clear photographs of the affected vessel. For a comprehensive overview of your automatic consumer guarantees regarding damaged transits, please refer to our full Refund & returns policy.