At Loviqe, we care deeply about hygiene, product integrity, and the safety of our customers. For this reason, all purchases are considered final once opened, and we are unable to accept returns or exchanges due to change of mind.

We understand that choosing bodycare products is a personal experience. If you have any questions before placing your order, please don’t hesitate to reach out — our team is always here to help you make the best choice for your needs.

Damaged or incorrect items.

If your order arrives damaged or incorrect, we’re happy to offer a refund or exchange.

To initiate a return:
- Contact our Customer Care team within 7 days of receiving your order.
- Provide your original proof of purchase.
- Include clear photos of the damaged or incorrect (unused) items.

Once approved:
- Return postage costs will be reimbursed.
- Refunds will be issued to the original form of payment.

Refund processing time.

Once your return is received and approved, refunds are typically processed within 3–5 business days. Please allow additional time for your bank or credit card provider to complete the transaction, depending on their policies.

For any questions or support, please contact our Customer Care team — we're here to help.